Product Support Service Technician

The Field Product Support Technician for JACON Equipment will be primarily responsible for working on various mining locations within the client’s mine at Mimika, Indonesia. 

JACON is a global manufacturer of shotcrete, concrete transportation, concrete pumping and utility equipment and brings with it an exciting opportunity for a seasoned technician. Experience in Mining, Civil and infrastructure, along with a sound knowledge of underground mining equipment will be considered an advantage. 

This is a fly in / fly out to Indonesia with 6/2 roster. Open for Expat.

Key responsibilities: 

• Implement and enforce client’ Safety / NOSA standards. 
• Commissioning of new machinery as required. 
• Establish and maintain suitable records including weekly reports and action plans and other administrative tasks as directed. 
• Testing, carrying out modifications, adjustment and installations to JACON Equipment new and old machinery components and system. 
• Fault finding, repairing, replacing, and providing technical advice while keeping formal records of issues and address recurring problems. 
• Process, conduct investigation and track JACON Equipment warranty claims. 
• Respond to equipment breakdowns and other tasks as directed by the client management. 
• Develop and assist the national workforce of JTECH and the client workforce by providing specialized and general training.

Knowledge, experience and attributes sought: 

• Previous experience in a Mechanical / Diesel Fitter and or Auto Electrician role. 
• Certificate III Fitter or Certificate III Auto Electrician or equivalent. 

• Industry experience in Mining, Infrastructure, or Manufacturing. 
• Extensive experience in equipment maintenance with formal training from OEM’s. 
• Fluent in English (oral and written) and willing to learn Bahasa Indonesia. 
• Highly focused toward satisfying customer requirements. 
• Concern for safety and environment. 

 Preferred knowledge, experience and attributes sought: 

• Advanced experience in Failure Analysis. 
• Advanced experience in Equipment Maintenance. 
• Advanced experience in Predictive Maintenance plans and process.
• Experience with CAN bus systems is favorable. 
• Strong computer skills. 

For more information about this role please contact HR@jacon.id